Symantec endpoint protection 12 virus definitions not updating

On the next heartbeat interval the client will then download the definition from the GUP.If the client is not able to download the definition from the GUP due to the amount of time it takes or if the GUP is unavailable, it will then default to pulling definitions from the SEPM.In this scenario one serious discussion should be if it is better engineered to have all clients retrieve their definitions directly through the Internet to Symantec’s public Live Update servers.Since differential updates are normally small, in an environment where all the traffic is on the same local LAN as the SEPM, it almost is never beneficial to use GUPs in this scenario.Once clients have been installed and operating normally the definition updates are normally between 40kb-200kb.

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If you are using the managed Symantec Endpoint Protection client (indicated by a green dot on the Symantec shield in your system tray) and the version number is 11, please contact IT support in your department or Computing Services and Systems Development directly to obtain the latest version.If you are still using Symantec Endpoint Protection 11, it is important that you upgrade to the latest version of Symantec Endpoint Protection immediately to ensure you are protected against the latest security threats.Symantec Endpoint Protection version 12.1 can be downloaded at no cost through the Software Download Service at My Pitt.On January 5, 2015, Symantec Corporation ended support for version 11.0.x of its anti-virus software, Symantec Endpoint Protection.This means that virus definitions and security updates are no longer being downloaded and installed through the Live Update feature.

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